Get in Touch With Us
Whether you have a question about how sweepstakes casinos work, spotted something on our site that needs a second look, or simply want to share feedback, we want to hear from you. This page explains the best way to reach our team and what happens after you do.
How to Reach Us
Email is the most direct route to our team. We read every message personally and aim to respond within two working days. You can write to us at [email protected].
A little context in your opening line helps us get back to you faster. If you are asking about a specific platform, a particular piece of content, or a data point that looks off, mentioning that upfront means we can route your message to the right person straight away.
What You Can Write to Us About
We welcome all kinds of messages. The most common reasons readers get in touch include:
- Content questions — If something on our site is unclear, or you would like more context about how we review and compare sweepstakes casinos, just ask.
- Accuracy and corrections — We take factual accuracy seriously. If you have spotted something that looks out of date — a welcome offer that has changed, an eligibility state that has shifted, or a detail that no longer matches a platform's current terms — please flag it and we will investigate promptly.
- Suggestions and coverage requests — Interested in a platform we have not yet covered, or want us to explore a topic like sweepstakes coin redemption, state-by-state availability, or loyalty programmes in more depth? Reader suggestions genuinely shape what we work on next.
- Partnership and editorial enquiries — If you represent a sweepstakes or social casino operator and would like to discuss how our site works, please introduce yourself and outline what you have in mind. We review all enquiries on their merits.
- Responsible play concerns — If you or someone you know is finding it difficult to manage their time or spending on gaming platforms, mention it in your message and we will point you towards appropriate support resources.
- General feedback — Positive or critical, we read it all. If something we have published has been useful — or unhelpful — we want to know.
What Happens After You Email Us
Every message that arrives in our inbox is read by a real person. We do not use automated responses as a substitute for a genuine reply. Our target is to respond within two working days; during busier periods it may take a little longer, and we appreciate your patience.
If you are reporting a factual issue, we will review the relevant content against primary sources before making any change, and we will let you know the outcome either way.
A Note on How We Work
Gold-vault.com is an independent comparison site covering new sweepstakes casinos and social casino platforms in the US. Our editorial team researches and reviews platforms based on their game libraries, welcome offers, coin structures, redemption processes, and eligibility requirements. We may earn commission when readers visit platforms through links on this site; that commercial relationship does not determine how platforms are ranked or reviewed.
We do not test deposits or redemptions directly — our assessments are based on research, verified terms, and publicly available information. If you believe any detail is inaccurate or has since changed, your correction helps us keep the site useful for everyone.
Thank you for taking the time to reach out. We look forward to hearing from you.